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10 Good Reasons to Join ER Grove Chartered Accountants

1. We will tell you the truth. We believe that a strong working relationship, based on honesty, respect and integrity is the foundation for sustained success. We are not one of those practices that only tells clients what they want to hear, if it is important and matters, we will tell you.
   
   
2. We deliver on time. Our clients' accounts are completed promptly, deadlines are met, correspondence is replied to quickly and queries are answered swiftly.
   
   
3. We retain our staff. We put new staff through a difficult recruitment process and only recruit top quality people whom we know will look after our clients. We train our staff well, reward them, keep them challenged and appreciate them. The result is our staff do not leave. This is important to our clients as they do not have to meet new people year after year who know little about them or their business.
   
   
4. We are not boring accountants who talk down to their clients. We get to know you and your business.
   
   
5. We are constantly improving. We are constantly looking for ways to improve our service and improve our clients' business.
   
   
6. We embrace technology. We have been filing tax returns electronically since 1997. We can file information electronically at Companies House. Our office is paperless, so no waiting on the telephone while we fetch files. Our software and hardware are all cutting edge. This investment in technology means increased efficiency which means prompt delivery and lower fees.
   
   
7. We do not pretend we know it all. Sometimes we have to say “We do not know”, which is not easy for any professional, but we believe it is better to be honest. If we do not know the answer to your queries, we always know a specialist who does.
   
   
8. We care about our clients. We genuinely care about the advice we give and consider it carefully before imparting it to clients. We want our clients to be happy with the service they receive and we pride ourselves on our level of service.
   
   
9. We do not charge the earth, we are fair and our fees are very competitive.
   
   
10. We are accountants who offer extraordinary commitment to you.